PREFACE / WHO IS CHROMATEK?
We are a small group of artists who are passionate about producing the best quality and most affordable art supplies and sharing our love of art with each other and with you. We are a business (well duh!) but we're a small one. We are not driven by profit, we think that usually results in cruddy products, but at the same time we have to make a profit or the business stops working. You get that, I'm sure.
You are absolutely the most important thing about Chromatek. Mary (CEO) really does personally read every one of your emails and does her best to answer. Although its getting a bit more difficult as the company grows and the quantity of mail increases. We wish we could give every one of you our products for free, sadly though that's not possible, we'd go broke very quickly, no more pens, everyone loses, very sad. But we're doing our utmost to offer you the next best thing: professional products at reasonable prices with regular sales and discounted product launches.
You've signed up to join our mailing list and applied to test our pens. Here's some more detailed information on that. Please read this information carefully before contacting us. If you write to us with a question that's already answered here... you will be referred back to this page. We are dedicated to answering your emails and engaging with you about your art & our products.
I SIGNED UP FOR FREE PENS, WHERE ARE THEY?
When we release a new product we have very limited supplies of pens that we offer for free testing. You have joined our mailing list and also applied to test and review our products. But that doesn't guarantee that you'll be chosen to receive them for free. Please refer back to the page that you used to sign up: www.chromatek.net/subscribe
PRODUCT LAUNCH & DISCOUNT VOUCHERS
When we release a new product we also offer HEAVILY discounted products to our subscribers. The discounts range from 50-70% off the retail price. We only give away 20-30 units for free testing but we offer between 200 and 400 vouchers for massively discounted products.
After we have launched we will still run promotions and sales from time to time. In these sales we offer up to 33% off the retail price. Because you're subscribed to our mailing list you'll be the first to hear about these sales.
WHAT IF I WANT TO TEST THE PENS?
You have ALREADY signed up to test our pens and if you already follow us on Instagram then that's absolutely your best chance of getting any of our products to test. Please do not write to us saying you want to test pens. Trust us, we know.
SO WHO GETS THE PENS?
We have a small team of elite testers who have the opportunity to try our products first. Then we have a small number of products that are given on a first come first served basis. The details are released on Instagram when the launch happens. You will need to visit the product launch page and when the launch starts the first people to sign up will have to opportunity to receive the products for free.
Please do not write to us about this, keep an eye on your email and our Instagram account for news.
THE TESTING PROCESS
ALL products offered for testing will have to be purchased first and then will be refunded upon receipt of your review. No exceptions. The reviews are specifically for our website and other promotional material. They do not need to be posted elsewhere.
WHY DO I HAVE TO BUY FIRST?
Because when we send products out for free people don't write reviews. They just disappear, forget, get abducted by aliens, we're not really sure but we don't hear from them again. We know you wouldn't do that but you can understand how it might happen.
ELITE REVIEWERS? WHO ARE THEY!?
The elite reviewers team is comprised of a group of talented artists who have purchased our products in the past and shown a commitment to writing about and reviewing our products on social media. The is no application process. It is invite only.
SO HOW DO I GET DISCOUNT VOUCHERS?
We usually announce news first on our Instagram and we do mail outs to all our subscribers. Keep your eyes peeled and make sure to check your email. The vouchers tend to go VERY FAST but we will give you fair warning when they are about to drop!
But I Want FREE Pens I Don't Want a 70% Discount.
Have you got your fists bunched at your sides while you're saying this? Stamping one foot? Please return to the top of the page and start reading again. Please don't write to us saying this or you will be unsubscribed from the mailing list.
CHARITIES / DONATIONS
Do not solicit us for free pens for Charitable Causes.
We have selected a few charities that are close to our hearts and we send them free products.
Glitter pens are not gonna solve the countless woes of the world... but we strongly believe in the therapeutic benefits of all forms of art and in doing what we can to improve the lives of others.
We give all that we are able to our chosen causes.